Terms and conditions

Class bookings are essential and must be made through the MindBody app or Self Love Club Pilates Studio website.

Waitlists
You can join the waitlist for a class if it is fully booked, and if any cancellations occur, you will be notified up to 1 hour before the class starts. If you add yourself to a waitlist, you are agreeing to the commitment of attending that class if a spot becomes available. You must remove yourself from the waitlist if you no longer wish to attend. Normal late cancel and no show terms and conditions apply to waitlisted clients.

Cancellation Policy‍
Cancellations or rescheduling of classes need to be made more than 6 hours prior to your class start time. If you Late Cancel your booking, you will automatically lose your session. If you are on SLC Unlimited or Love Starter, you will be charged a $10 late cancellation fee.

No Show Policy‍
If you reserve a space in a class and do not show up without cancelling through MINDBODY or the SLC website, you will automatically lose your session and a $15 no show fee will be deducted from your account.

Definitions:
Late Cancel – you cancel your class within the 6 hours prior to start time via Mindbody or the SLC website.
No Show – you do not cancel your class prior to the start time and do not turn up to the class.

*We ask that you cancel any class you may not be able to attend out of consideration for our other visitors‍

Any attempt to change to your class bookings via text message, voicemail or phone call will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedule through the Mindbody app or SLC website. 

A class must have a minimum of 3 participants to run. Self Love Club Pilates Studio reserves the right to cancel a class at their discretion. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be re-credited to your account.

Late arrivals: for your own safety and out of respect to our other clients, if you are more than 5 minutes late you will not be permitted entry into the class.

You will be required to wear grip socks for all Reformer classes. Standard or grip socks can be worn for Aerial or Mat based classes. You must remove all jewellery including earrings, necklaces, rings, watches, bracelets/anklets etc. prior to any Aerial Pilates class to protect the integrity of our equipment.

If Self Love Club Pilates Studio is forced to close due to government lockdown regulations, you will be contacted via email and given the option to extend your class pack for the term of the closure period as per these terms and conditions.

If masks are enforced by the government for our health and safety, Self Love Club Pilates Studio will still operate as normal. A medical certificate or exemption letter will be required if a mask cannot be worn. Class packs will not be extended during this time unless medical documentation is provided.

Self Love Club Pilates Studio is in no way responsible for the safekeeping of your personal belongings while you attend class. Self Love Club Pilates Studio does not assume responsibility for any lost or stolen personal property.

You understand that classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury. You agree to disclose any pre-existing illness or injury that may increase your risk of personal injury. 

Any queries regarding Self Love Club Pilates Studio’s T&Cs, please contact us at info@selfloveclubpilates.com.au

Love Starter
Unlimited Reformer, Aerial & Mat Pilates classes valid for 14 days from your first booking. Applies to new clients only. Can only be redeemed once per new client per 24 months. Non-redeemable for refunds or cash. Valid for any Reformer, Aerial or Mat Pilates class. Please note, late cancellation & no show fees still apply to our Love Starter package. Even though classes are unlimited, it is critical you only book into classes you are going to attend, otherwise you will be charged a $10 late cancellation or $15 no show fee.

Casual Love
1x single pass to any Reformer Aerial or Mat Pilates class. To be used within 1 month of purchase.

S Club 5
5 Pack of Reformer, Aerial and/or Mat Pilates to use within 2 months of purchase. If you still have passes left on your S Club 5 Package after 2 months since your purchase date, these will no longer be valid.

S Club 10
10 Pack of Reformer, Aerial and/or Mat Pilates to use within 3 months of purchase. If you still have passes left on your S Club 10 Package after 3 months since your purchase date, these will no longer be valid.

S Club 20
20 Pack of Reformer, Aerial and/or Mat Pilates to use within 4 months of purchase. If you still have passes left on your S Club 20 Package after 4 months since your purchase date, these will no longer be valid.

Mums & Bubs/Mums & Minis
This 6 week program can be purchased upfront or paid in fortnightly payments. You are agreeing to pay for the full program, even if you cannot attend 1 or more sessions. Late cancellations or no shows will NOT incur any additional fees. The program is non refundable. Missed sessions are non refundable however, if there is room to attend a make-up session, this will can be arranged on a case-by-case basis.

Private & Semi-Private Classes
A Private Class is defined as a Pilates class with 1x client and 1x Pilates Instructor. It is purely 1 on 1 with no other clients or Instructors participating. A Semi-Private class is defined as a Pilates class with 2x clients and 1x Pilates Instructor. Both Private and Semi-Private classes run for 60 minutes and can be booked outside of our regular schedule. Clients are welcome to book a Private Class for all forms of Pilates that we offer including Reformer, Aerial or Mat Pilates providing we have availability. Private and Semi-Private classes can be purchased/booked by contacting info@selfloveclubpilates.com.au. If you cancel your Private or Semi-Private Class less than 4 hours before start time, you will be charged a $50 Late Cancellation Fee however, you will get your pass back to rebook. If you do not attend your Private or Semi-Private Class without cancelling, you will forfeit your pass. You can reschedule or cancel classes by contacting info@selfloveclubpilates.com.au.

2 Weeks Free on SLC Memberships Offer
This offer must be redeemed before your Love Starter pack ends and, within 7 days of receiving the promotional email. If it is not redeemed in this time frame, it will not be honoured. A minimum term of 12 paid weeks applies after the 2 free weeks. All other SLC Membership terms and conditions apply. This offer is not applicable with any other promotion or offer.

Student & Emergency Service Workers Discount
Students & emergency service workers are eligible for a 10% discount on new S Club 5, 10 & 20 packages or new and existing SLC Memberships. You must provide a copy of your valid student/services card. Promotion can only be redeemed by contacting Self Love Club Pilates at info@selfloveclubpilates.com.au. Applies to full time students and emergency service workers only.

Easter Flash Sale
Purchase a S CLUB 10 class pack and receive 2 FREE additional classes. 2 additional free classes on S Club 10 is equal to 12 classes in total. Offer only applies to S CLUB 10 class packs and cannot be used in conjunction with any other promotion or offer. Offer can only be redeemed once per client from www.selfloveclubpilates.com.au or the Mindbody/SLC app. Sale ends 11:59pm AWST Sunday 31st March 2024.

Class Cancellations & No Shows: If you cannot attend a class, please ensure you cancel so clients on the waitlist may attend. Our Cancellation Policy requires cancellation no less than 6 hours prior to commencement of the class. Classes cancelled within 6 hours of commencement will be considered a “Late Cancel” and the session will be deducted. Classes cancelled 6 hours or more before the start of the class will not be deducted and can be rebooked at another suitable time. “No Shows” will not be accepted. If you reserve a space and do not show up without cancelling via the Mindbody app, SLC website or contacting and receiving a reply from Self Love Club Pilates Studio, the session will be deducted and you will be charged a $15 no show fee.

Membership Cancellation: Your SLC 2 Membership Contract can be cancelled after the minimum term of 12 weeks. Cancellation requires two weeks’ notice from your next payment date, to be made in writing to info@selfloveclubpilates.com.au. 

A class must have a minimum of 3 participants to run. Self Love Club Pilates Studio reserves the right to cancel a class at their discretion. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be re-credited to your account.

Late arrivals: for your own safety and out of respect to our other clients, if you are more than 5 minutes late you will not be permitted entry into the class. Please also note, if you are more than 2 minutes late your place may be given to a waitlisted client.

Suspensions: Your SLC 2 Membership Sessions can be suspended for a minimum of 7 days. You may suspend your membership for a total of 28 days within a calendar year. If you need to suspend your membership beyond this 28 day period, you can do so at a cost of $10 per week thereafter. You must provide 7 days minimum notice by filling out this suspension form to suspend your membership. Suspensions cannot be applied after the fact or backdated. If you need to suspend your membership for any medical reason and provide supporting documentation, we can extend your 28 day period with no charge.

Extensions: Extending your sessions will be decided on a case by case basis. If you require an extension, please contact info@selfloveclubpilates.com.au. Please allow a minimum of 24 hours for reply.

Failed Payment Fee: Your fortnightly payments may sometimes decline because of card problems, security reasons or funding issues. If this occurs, Mindbody may charge a transaction fee and will try and reprocess payment the following day.

Membership Renewal: This SLC 2 Membership Contract will continue to renew each 4-week period (28 days, not a calendar month) until you supply written notice to cancel. It is your responsibility to cancel your SLC 2 Membership Contract by contacting info@selfloveclubpilates.com.au.

Transferring Sessions: SLC 2 Membership Contract sessions are non-transferable. In the event you are unable to use your sessions due to physical incapability, please contact info@selfloveclubpilates.com.au and a solution will be resolved on a case by case basis.

Switching membership types: If you would like to upgrade your membership, this can be done by contacting us at info@selfloveclubpilates.com.au. There is no waiting period to upgrade. If you would like to downgrade your membership, there is a 2 week notice period before changing. After this 2 week period your new membership type will take effect. Please note, you will need to serve your minimum 12 week period before you can downgrade your membership.

Studio Closures and Public Holidays: Self Love Club Pilates Studio may close during the Christmas and Easter periods and for Public Holidays. Scheduled payments will run as normal however please contact info@selfloveclubpilates.com.au to request an extension of your Session Period to cater for these few closures as required.

COVID-19: If Self Love Club Pilates Studio is forced to close due to government lockdown regulations, you will be contacted via email and given the option to extend your class pack for the term of the closure period.

If masks are enforced by the government for our health and safety, Self Love Club Pilates Studio will still operate as normal. A medical certificate or exemption letter will be required if a mask cannot be worn. Class packs will not be extended during this time unless medical documentation is provided.

Self Love Club Pilates Studio is in no way responsible for the safekeeping of your personal belongings while you attend class. Self Love Club Pilates Studio does not assume responsibility for any lost or stolen personal property as per these terms and conditions.

You understand that classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury. You agree to disclose any pre-existing illness or injury that may increase your risk of personal injury.

Owners and/or Instructors reserve the right to restrict or prohibit clients from particular class types for safety reasons.

Memberships may be subject to a price increase. This will be conveyed in writing prior to any changes.

I agree that Self Love Club Pilates Studio is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Self Love Club Pilates Studio or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Class Cancellations & No Shows: If you cannot attend a class, please ensure you cancel so clients on the waitlist may attend. Our Cancellation Policy requires cancellation no less than 6 hours prior to commencement of the class. Classes cancelled within 6 hours of commencement will be considered a “Late Cancel” and the session will be deducted. Classes cancelled 6 hours or more before the start of the class will not be deducted and can be rebooked at another suitable time. “No Shows” will not be accepted. If you reserve a space and do not show up without cancelling via the Mindbody app, SLC website or contacting and receiving a reply from Self Love Club Pilates Studio, the session will be deducted and you will be charged a $15 no show fee.

Membership Cancellation: Your SLC 3 Membership Contract can be cancelled after the minimum term of 12 weeks. Cancellation requires two weeks’ notice from your next payment date, to be made in writing to info@selfloveclubpilates.com.au. 

A class must have a minimum of 3 participants to run. Self Love Club Pilates Studio reserves the right to cancel a class at their discretion. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be re-credited to your account.

Late arrivals: for your own safety and out of respect to our other clients, if you are more than 5 minutes late you will not be permitted entry into the class.

Suspensions: Your SLC 3 Membership Sessions can be suspended for a minimum of 7 days. You may suspend your membership for a total of 28 days within a calendar year. If you need to suspend your membership beyond this 28 day period, you can do so at a cost of $10 per week thereafter. You must provide 7 days minimum notice by filling out this suspension form to suspend your membership. Suspensions cannot be applied after the fact or backdated. If you need to suspend your membership for any medical reason and provide supporting documentation, we can extend your 28 day period with no charge.

Extensions: Extending your sessions will be decided on a case by case basis. If you require an extension, please contact info@selfloveclubpilates.com.au. Please allow a minimum of 24 hours for reply.

Failed Payment Fee: Your fortnightly payments may sometimes decline because of card problems, security reasons or funding issues. If this occurs, Mindbody may charge a transaction fee and will try and reprocess payment the following day.

Membership Renewal: This SLC 3 Membership Contract will continue to renew each 4-week period (28 days, not a calendar month) until you supply written notice to cancel. It is your responsibility to cancel your SLC 3 Membership Contract by contacting info@selfloveclubpilates.com.au.

Transferring Sessions: SLC 3 Membership Contract sessions are non-transferable. In the event you are unable to use your sessions due to physical incapability, please contact info@selfloveclubpilates.com.au and a solution will be resolved on a case by case basis.

Switching membership types: If you would like to upgrade your membership, this can be done by contacting us at info@selfloveclubpilates.com.au. There is no waiting period to upgrade. If you would like to downgrade your membership, there is a 2 week notice period before changing. After this 2 week period your new membership type will take effect. Please note, you will need to serve your minimum 12 week period before you can downgrade your membership.

Studio Closures and Public Holidays: Self Love Club Pilates Studio may close during the Christmas and Easter periods and for Public Holidays. Scheduled payments will run as normal however please contact info@selfloveclubpilates.com.au to request an extension of your Session Period to cater for these few closures as required.

COVID-19: If Self Love Club Pilates Studio is forced to close due to government lockdown regulations, you will be contacted via email and given the option to extend your class pack for the term of the closure period.

If masks are enforced by the government for our health and safety, Self Love Club Pilates Studio will still operate as normal. A medical certificate or exemption letter will be required if a mask cannot be worn. Class packs will not be extended during this time unless medical documentation is provided.

Self Love Club Pilates Studio is in no way responsible for the safekeeping of your personal belongings while you attend class. Self Love Club Pilates Studio does not assume responsibility for any lost or stolen personal property.

You understand that classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury. You agree to disclose any pre-existing illness or injury that may increase your risk of personal injury.

Owners and/or Instructors reserve the right to restrict or prohibit clients from particular class types for safety reasons.

Memberships may be subject to a price increase. This will be conveyed in writing prior to any changes.

I agree that Self Love Club Pilates Studio is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Self Love Club Pilates Studio or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Class Cancellations & No Shows: If you cannot attend a class, please ensure you cancel so clients on the waitlist may attend. Our Cancellation Policy requires cancellation no less than 6 hours prior to commencement of the class. Classes cancelled within 6 hours of commencement will be considered a “Late Cancel” and you will be charged a $10 fee. Classes cancelled 6 hours or more before the start of the class will not be deducted and can be rebooked at another suitable time. “No Shows” will not be accepted. If you reserve a space and do not show up without cancelling via the Mindbody app, SLC website or contacting and receiving a reply from Self Love Club Pilates Studio, you will be charged a $15 no show fee.

Membership Cancellation: Your SLC Unlimited Membership Contract can be cancelled after the minimum term of 12 weeks. Cancellation requires two weeks’ notice from your next payment date, to be made in writing to info@selfloveclubpilates.com.au. 

A class must have a minimum of 3 participants to run. Self Love Club Pilates Studio reserves the right to cancel a class at their discretion. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be re-credited to your account.

Late arrivals: for your own safety and out of respect to our other clients, if you are more than 5 minutes late you will not be permitted entry into the class.

Suspensions: Your SLC Unlimited Membership Sessions can be suspended for a minimum of 7 days. You may suspend your membership for a total of 28 days within a calendar year. If you need to suspend your membership beyond this 28 day period, you can do so at a cost of $10 per week thereafter. You must provide 7 days minimum notice by filling out this suspension form to suspend your membership. Suspensions cannot be applied after the fact or backdated. If you need to suspend your membership for any medical reason and provide supporting documentation, we can extend your 28 day period with no charge.

Extensions: Extending your sessions will be decided on a case by case basis. If you require an extension, please contact info@selfloveclubpilates.com.au. Please allow a minimum of 24 hours for reply.

Failed Payment Fee: Your fortnightly payments may sometimes decline because of card problems, security reasons or funding issues. If this occurs, Mindbody may charge a transaction fee and will try and reprocess payment the following day.

Membership Renewal: This SLC UnlimitedMembership Contract will continue to renew each 4-week period (28 days, not a calendar month) until you supply written notice to cancel. It is your responsibility to cancel your SLC Unlimited Membership Contract by contacting info@selfloveclubpilates.com.au.

Transferring Sessions: SLC Unlimited Membership Contract sessions are non-transferable. In the event you are unable to use your sessions due to physical incapability, please contact info@selfloveclubpilates.com.au and a solution will be resolved on a case by case basis.

Switching membership types: If you would like to upgrade your membership, this can be done by contacting us at info@selfloveclubpilates.com.au. There is no waiting period to upgrade. If you would like to downgrade your membership, there is a 2 week notice period before changing. After this 2 week period your new membership type will take effect. Please note, you will need to serve your minimum 12 week period before you can downgrade your membership.

Studio Closures and Public Holidays: Self Love Club Pilates Studio may close during the Christmas and Easter periods and for Public Holidays. Scheduled payments will run as normal however please contact info@selfloveclubpilates.com.au to request an extension of your Session Period to cater for these few closures as required.

COVID-19: If Self Love Club Pilates Studio is forced to close due to government lockdown regulations, you will be contacted via email and given the option to extend your class pack for the term of the closure period.

If masks are enforced by the government for our health and safety, Self Love Club Pilates Studio will still operate as normal. A medical certificate or exemption letter will be required if a mask cannot be worn. Class packs will not be extended during this time unless medical documentation is provided.

Self Love Club Pilates Studio is in no way responsible for the safekeeping of your personal belongings while you attend class. Self Love Club Pilates Studio does not assume responsibility for any lost or stolen personal property.

You understand that classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury. You agree to disclose any pre-existing illness or injury that may increase your risk of personal injury.

Owners and/or Instructors reserve the right to restrict or prohibit clients from particular class types for safety reasons.

Memberships may be subject to a price increase. This will be conveyed in writing prior to any changes.

I agree that Self Love Club Pilates Studio is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Self Love Club Pilates Studio or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.